Shortline Buick GMC

Message: I always find any interaction at your dealership a pleasant experience. I was recognized and greeted promptly, my questions were answered and then my car was ready in the time promised. The waiting area was comfortable while I waited. Thank you!

Message: I worked with Steve Cantrell through my buying process and was thoroughly impressed. Steve is very professional and communicates well. There was an issue with the truck being held up at the rail yard and Steve was able to navigate that situation with ease.

Message: I was interested in a brand new car and had messaged shortline for some rough numbers and Victor was the salesman that helped us throughout our experience. I told him what I wanted and he was able to put a courtesy hold on 2 vehicles I was interested in. Victor made the impossible, possible. The dedicated finance team member Jose was full of compassion for our less than ideal situation and both of them did actual magic. I got such an amazing deal that even the salesman couldn't believe it. Don't go to the other places just because they're closer, go to Shortline for the deal.

Message: Amazing customer service! I was involved in a crash in May. My vehicle was taken to Service King Collision in Parker on Dransfeldt, where it stayed until the beginning of July. The shop had to keep my vehicle due to hail damage it sustained while being repaired from the crash. Laurie (from Service King) could maybe take customer service advice from Shortline -that review can be seen on their site. After picking up my vehicle from Service King, I immediately noticed that the computer did not work. The technicians there were nice and said to take it to a dealership. He said that if they messed something up, they'll fix it. So, I took it to Shortline. I had my car back in 2 days. They were easy to work with and very professional. Not only that, but I received phone calls with updates along the way. I am so happy that I brought my car to Shortline.

Message: New vehicle order. Marcus Moore did a masterful job of keeping me informed on my order's progress, coaxing it to delivery. I'm sure I'm not alone in the professional attitude and kind concern for my wishes, but Marcus certainly made me feel there was no one vehicle was more important than mine. The attention to detail was frankly incredible! And I can't close without my thanks as well to Tom Karros. His ready friendship and outgoing personality made me feel I was in the presence of a good old friend sharing many a good story from one veteran to another. My kindest regards to them both as they made the very difficult look easy!

Message: The Shortline service department is awesome! Some metro GMC dealers make you schedule an appointment for service, but then don’t honor the appointment time and you are expected to leave your vehicle for 1-2 days, even for something simple like an oil change! Shortline makes appointment scheduling easy (online option) and I was able to get an appointment within a week. I was in and out in under an hour for my regular maintenance appointment. They even drove it through the car wash before getting it back to me! Keep up the great work!

Message: I was helping my mother buy a new car and the Buick Encore GX was the right one. After talking to several dealerships, one phone call with Matt Karros made it clear that we were going to purchase from Shortline. Matt was incredibly helpful, friendly, and knowledgable. He was able to help me go through the differences of each trim level and find the one that suited my mom best. While he was very communicative, it never was pushy or made me feel like we were just another sale. Buying a car as a woman can be intimidating, however Matt made sure to walk me through all the options and made the process enjoyable. We are so happy with the car and will certainly be back for any future car needs.

Message: I was very impressed with the entire experience. Adam Ferry was my salesman. He was knowledgeable about the truck and very helpful throughout the process. One thing that I will never forget is the fact that both he and the sales manager stayed over 2 hours after closing to ensure that I was completely satisfied with my purchase. Truly the kind of dedication that is missing in our society. Thank you so much.